Privacy Policy
1. Introduction
At Krishna Diagnostics (“we,” “our,” or “us”), we value your trust and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or use our diagnostic and healthcare services.
2. Information We Collect
2.1 Personal Information
We may collect and store the following details:
- Full name, address, phone number, and email address
- Date of birth, gender, and age
- Medical records, reports, and test results
- Health history and details shared during consultation
- Payment, billing, and invoicing information
- Emergency contact details
2.2 Technical Information
When you access our website, we may automatically gather:
- IP address, device identifiers, and browser information
- Website usage data and activity logs
- Cookies and related tracking technologies
3. Purpose of Data Collection
Your information is collected and used for:
- Delivering diagnostic and pathology services
- Scheduling appointments and managing patient profiles
- Sharing test results and medical updates securely
- Processing payments and managing accounts
- Enhancing our website and improving user experience
- Meeting regulatory and statutory obligations
- Sending important notifications or updates regarding our services
4. Sharing and Disclosure of Information
We maintain strict confidentiality and share your information only under specific circumstances, such as:
- With healthcare professionals: To assist your treating doctor or referring physician
- Legal obligations: When required by law, court order, or government authorities
- Emergency situations: To protect the life, health, or safety of individuals
- Service providers: With third-party partners offering secure data storage, IT, or communication services under strict confidentiality
- Business transfers: In case of mergers, acquisitions, or reorganization, subject to privacy safeguards
5. Data Protection and Security
We use robust technical and organizational measures to protect your personal data. This includes encrypted communication, secure servers, restricted data access, and periodic system audits to prevent unauthorized access, alteration, or disclosure.
6. Your Rights
As a user, you have the right to:
- Access and review your personal information
- Request correction of inaccurate or incomplete details
- Seek deletion of your information (subject to legal requirements)
- Restrict or object to data processing in certain circumstances
- Request data portability, where applicable
7. Data Retention
We retain patient and medical data for as long as necessary to provide services and comply with Indian healthcare data retention laws. Typically, medical records are preserved for a minimum of seven (7) years as required under local regulations.
8. Cookies and Tracking
Our website may use cookies to personalize your experience, remember preferences, and analyze traffic patterns. You can adjust your browser settings to manage or disable cookies, though this may affect certain functionalities.
9. External Links
Our website may include links to external sites. Krishna Diagnostics is not responsible for the privacy practices, security, or content of such third-party platforms.
10. Children’s Privacy
Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from minors.
11. Updates to This Policy
We may modify or update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The latest version will always be available on this page, along with the revised date.
12. Contact Us
For any questions, concerns, or data-related requests, please contact us at:
Address: C-7, Upper Ground Floor, Anand Vihar, New Delhi – 110092
Email: info.delhi@krishnadiagnostics.co.in
Phone: +91 99104 09482